AISECT LEARN LMS
Contact Centre Customer Service (Scorm)
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Course Overview
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1. Introduction to Customer Service
Introduction to Customer Service
2. Role of Customer Service in Business
3. Characteristics and Etiquette of Service Professionals
4.Customer Service Process
5. Communication Skills for Service Professionals
6. Developing a Customer-Centric Mindset
7. Handling Difficult Situations and Building Patience
8.CRM and Technology in Customer Service
9.EXCEL (IT)
10. EMPLOYABILITY SKILLS
11. Self-Learning Material.- Contact Centre Customer Service
12. Summative Assessment - Finance and Accounting
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Contact Centre Customer Service
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Contact Centre Customer Service (Scorm)
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Contact Centre Customer Service (Scorm)
Contact Centre
Customer Service
Skill Level
:
Beginner